Refund & Cancellation Policy

1. What you can pay TradeAlliance for

Buyers pay us nothing. Suppliers may pay us only for Platform services:

• Lead credits — spent to reveal the contact details of a buyer who has not contacted you directly
• Membership plans — a 12-month term giving listing limits, search priority and placement
• Product boosts — promotion of a listing for a fixed number of days

2. These payments are non-refundable

All payments for lead credits, membership plans and product boosts are final and non-refundable, including where:

• a buyer does not reply after you unlock their contact details;
• an enquiry does not result in a sale;
• you stop using the Platform before your plan term ends;
• you purchased credits or a plan you did not need;
• your account is suspended or closed for breaching our Terms of Use.

Lead credits are consumed the moment contact details are revealed. Because the information is delivered immediately and cannot be returned, a spent credit cannot be reversed.

3. We do not handle payment for goods

TradeAlliance is an introduction platform. When a buyer purchases from a supplier, payment is made directly between them by whatever method they agree. That money never reaches us.

As a result, we cannot refund, reverse, hold, guarantee or recover any payment made for goods. If a deal goes wrong — non-delivery, a quality dispute, or non-payment — it must be resolved directly between the buyer and the supplier. Please satisfy yourself about the other party before sending money or goods.

4. Cancelling a membership plan

You may stop using a plan at any time, but a plan runs for its full 12-month term and no pro-rated refund is given for the unused period. Plans do not renew automatically — nothing is charged again unless you choose to purchase another term.

5. Unused lead credits

Unused credits stay on your account and do not expire. They are not exchangeable for cash and are not transferable to another account.

6. Failed or duplicate payments

This policy covers completed purchases. It does not apply to genuine payment errors. If money was deducted but credits or a plan were not added to your account, or you were charged twice for the same purchase, email us within 7 days with the Razorpay payment ID. We will verify it and return any amount that was taken in error.

Approved corrections are sent back to the original payment method and typically take 5–7 working days to appear, depending on your bank.

7. Contact

For any billing question, email tradealliance86@gmail.com with your registered email address and the payment ID.